Privacy Policy

eSIMgo is committed to protecting your privacy. This policy describes how we collect, use, and safeguard your personal information when you use our website and services. We only collect information that is necessary to provide our services and improve your experience. We never sell your personal data to third parties.

We collect the following types of information: Account Information • Name and email address when you create an account • Password (stored securely using industry-standard hashing) Purchase Information • Payment details (processed by our payment provider; we do not store full card numbers) • Order history and eSIM plan details • Billing information Usage Information • Data usage statistics for your active eSIM plans • Device type and browser information • IP address and approximate location • Pages visited and features used on our platform Communications • Support inquiries and correspondence • Email preferences and opt-in choices

We use your information to: • Process and fulfill eSIM purchases • Deliver QR codes and activation details to your email and dashboard • Provide customer support and respond to inquiries • Send transactional emails (order confirmations, receipts, eSIM details) • Monitor and display your data usage • Improve our services, website performance, and user experience • Detect and prevent fraud or unauthorized activity • Comply with legal obligations We do not use your data for targeted advertising or sell it to ad networks.

We implement robust security measures to protect your data: • 256-bit SSL/TLS encryption for all data in transit • Encrypted database storage for sensitive information • Secure password hashing (bcrypt) • Regular security audits and vulnerability assessments • Access controls limiting employee access to personal data • Automatic session timeouts and secure authentication While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

We share your information only when necessary: Service Providers • Payment processors to handle transactions securely • eSIM network operators to activate your plans • Email delivery services for transactional communications Legal Requirements We may disclose information if required by law, court order, or government request, or to protect the rights, safety, or property of eSIMgo, our users, or the public. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We use essential cookies to: • Maintain your login session • Remember your preferences • Ensure security and prevent fraud We use analytics tools to understand how our website is used and to improve the user experience. You can control cookie settings through your browser preferences. We do not use third-party advertising cookies or tracking pixels.

You have the right to: • Access your personal data stored in your account • Correct inaccurate information via your dashboard or by contacting support • Delete your account and associated data by emailing support@esimgo.com • Export your data in a portable format upon request • Opt out of marketing emails at any time via unsubscribe links • Withdraw consent for data processing where applicable To exercise any of these rights, contact us at support@esimgo.com. We will respond within 30 days.

We may update this privacy policy periodically. Significant changes will be communicated via email or a prominent notice on our website. For privacy-related questions or concerns, contact us at support@esimgo.com. Last updated: February 2026