Legal

Refund Policy

We want you to be completely satisfied. If something isn't right, here's how refunds work.

30-day window

5-10 day processing

24-48h response

Eligible for Refund

eSIM plan purchased but QR code not yet scanned or installed

eSIM plan that failed to activate due to a technical issue on our end

Duplicate purchase made in error

Service significantly different from what was described at purchase

Not Eligible

eSIM has been installed on a device (QR code scanned)

eSIM has connected to a network and consumed data

More than 30 days have passed since purchase

eSIM was purchased as a gift and has been redeemed

Account was terminated due to violation of Terms of Service

How to Request a Refund

Step 01

Contact Support

Email support@esimgo.com with your order number and reason for the refund request.

Step 02

Review Process

Our team will review your request within 24-48 hours and verify eligibility.

Step 03

Refund Issued

Approved refunds are processed to the original payment method within 5-10 business days.

Wallet Credits

In some cases, we may offer a wallet credit instead of a refund to your payment method. Wallet credits are applied instantly and can be used toward any future eSIMgo purchase. Wallet top-ups are non-refundable once credited to your account.

Disputes & Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. We aim to resolve all issues quickly and fairly. Chargebacks initiated without prior contact may result in account suspension pending investigation.

Need a refund?

Contact our support team with your order number and we'll get back to you within 24-48 hours.

Email Support

Last updated: February 2026